American Graphic Finishers NY

A prime example of why we will never use FedEx. I ordered film from a supplier on 8/21/18. It shipped from Hagerstown, Md. on 8/22/18. When my supplier tracked the shipment FedEx said it was out for delivery 8/23/18. At 4:05 on 8/23/18 I call FedEx to make sure the shipment would indeed be delivered. The CSR I spoke with contacted the driver and he told her that he was in Albany and would be to my shop before 5:00 P.M. At 5:20 P.M. I called FedEx back wanting to know the sta...tus update once again. I was told the driver was at Fuller Road(which is 3 miles away) and that he had a stop on Railroad Avenue on his way to me. At 6:15 I called once again and was transferred to the dispatcher at the Rotterdam, N.Y. FedEx facility. The dispatcher told me the driver was on his way back to drop his trailer. I asked why he didn't come to my shop and was told that the driver called at 5:40 P.M. to see if someone was here, got no answer and left a message. (two things about this, there was no call, no message left and why call if I called 30 minutes earlier to make sure my shipment would be delivered, why the need for a phone call?) He then told the driver had driven by my shop and said no one seemed to be there.( three things about this, if he called and got no answer, why drive by. if he really did drive by, he would have seen my dock door wide open and my truck parked next to the steps leading to the shop. And my desk faces the window onto the street and I would have seen a tractor trailer with FedEx on it go by. one never did) The dispatcher told me the best he could do was place my pallet of film on the end of truck and deliver it first in the morning. I called twice in the A.M. of 8/24/18 and was given two different times by the CSRs I spoke to. I called the Rotterdam facility again and was told my pallet was on a trailer in their yard waiting for the driver to get back from his first run. I called my film supplier and let them know what had happened. They then called FedEx and they were told that my film was out for delivery and would be to my shop within the hour. That was at 12:20 P.M. I guess FedEx doesn't care who they lie to and it's obvious that customer service means nothing to them or is a totally foreign concept. See more

Summer schedule for closures: May 14, 25, and 28 June 8th & 10th July 13th & 16th Aug 17th & 20th... Sept 7th & 10th See more

Very honored to have supported this tournament for the Guilderland Food Pantry

American Graphic Finishers will be closed Friday, June 9th. We will reopen Monday, June 12th.

AGF will be closed Tuesday , March 14, 2017. Too much snow even for me

American Graphic Finishers has been selected as the 2014 Best of Albany Award winner for Business Services.

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American Graphic Finishers now offers free return UPS and Fed-X ground shipping. Send us your print finishing project, we'll finish it and return it to you via UPS or Fed-X ground free of charge.

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