Consolidated Technologies, Inc.

Watch our WEBINAR-ON-DEMAND Surviving a Phishing Attack: How to Weed Out Hackers in Real-Time In this webinar-on-demand, CTI and SKOUT Cybersecurity team up to show how hackers get into systems, and will demonstrate, in real-time, how easy it is to secure your data and end-users from cyberattacks. Join CTI and SKOUT Cybersecurity as they lead the interactive demonstration, and show you how you can keep your people and your business safe from the hackers who have you in th...eir crosshairs. Watch now: https://hubs.ly/H0CygrZ0 #phishing #cybersecurity #cyberattack #SMB #hackers #stophacking #securedata

Gamification in the Contact Center: Maximizing Productivity & Increasing Job Satisfaction for Remote Employees In the face of the COVID 19 global pandemic many people have moved from working in busy office environments to working from home for the first time. Our business partner Avaya has supported our customers in multiple ways during this transition including providing complimentary licenses for Avaya Contact Center Platforms which allow contact center agents to work remo...tely without compromising customer and employee experiences. However, for some employees the move from office-based to remote working can result in disengagement which could have negative outcomes. Avaya provides a solution through gamification that maximizes contact center productivity; ensures positive outcomes for employees; and results in the alignment of employee activity with company objectives. Learn more: https://hubs.ly/H0CsKfV0 #Avaya #gamification #contactcenter #remoteworker #employeeengagement

Guide to 2021 Cloud Computing Trends The cloud has existed on the Internet since the late 1990s, though it looked and performed far differently than today’s offerings. Once e-commerce retailers like Amazon and virtual services like Google Docs launched in the mid-2000s, cloud computing planted itself within the virtual world and started evolving at a rapid pace. By 2021, experts predict that 94 percent of the internet’s workload processing will rely on cloud computing in some... form, with many companies switching most or all of their daily front- and backend operations to the cloud. Want to learn more about future technology trends in cloud computing, including the latest cloud technology developments and upcoming cloud technologies you should expect to see more of in 2021? Click here: https://hubs.ly/H0Cm_Q40 #Cloud #cloudcomputing #SMB #UC #2021trends #technologytrends

What is a Hosted IP PBX and How Can It Make You More Nimble? In the good old days of Voice over Internet Protocol (VoIP) and by old days we mean the turn of the 21stcentury companies served as a sort of crash-test dummy for the new technology, rolling out internet calling features before they were fully baked. Fast forward to 2020, and we can certainly say that internet voice is at its peak of perfection and just getting better. Now, the next evolution of VoIP is here... Hosted IP PBX. In short, this is defined as a system that connects telephone extensions to the public switched telephone network and provides internal communication for a business while also providing additional audio, video, or messaging features over the Internet. Learn more: https://hubs.ly/H0ChT6z0 #HostedIPPBX #VoIP #SMB #UC #communications

Aura -- A Global Partnership in Managed IT Success When you need to leverage Managed Services outside of the U.S., CTI has you covered. CTI has a ten-year history as part of Aura, a partnership that enables CTI to seamlessly provide global support for your communications needs across a wide range of vendors and technologies wherever your company has offices. Aura recently celebrated over a decade of working with the world’s best vendors and technology providers to help co...mpanies with a global footprint achieve a perfect integrated environment. Aura helps enable productivity and empower teams with powerful tools that are simple to manage. Aura brings together technologies, systems, and providers across multiple regions into one consolidated service. Learn more: https://hubs.ly/H0CbNwh0 #Aura #ManagedServices #ManagedIT #global #internationalproject #globalsupport

What Is an IT Help Desk and 10 Ways It Can Help Your Organization If you’ve ever experienced an Information Technology (IT) issue at your business, you probably wished you had someone by your side who could show you how to fix it. That’s exactly what an IT help desk platform does. Instead of tracking down an IT support technician when you experience an issue, you can log on to an online platform. Through your company’s virtual support portal, you can get the help you need wit...hout leaving your location or waiting for help to arrive. A help desk offers many benefits to small and medium businesses. From cost savings and scalability to improvements to the technology you use every day, your IT service desk can give your company an edge. Once you’ve resolved a confusing technical issue in a few minutes, you’ll immediately recognize the importance of help desks in the business world. Learn more: https://hubs.ly/H0C2MQt0 #HelpDesk #OutsourcedIT #ManagedServices #MSP #IT Support #SMB

How Sales Teams Can Use Cloud-Centered Tools to Improve Their Success Cloud-centered tools, including content management platforms, applications, and collaboration software, continue to transform businesses and teams worldwide. An estimated 82 percent of the enterprise workforce will be cloud-based by the end of 2020. With 87 percent of companies reporting a boost in business thanks to cloud services, it’s time for you to consider how these tools can transform your own sales ...methodology and power your sales success. As cloud technology develops, new trends emerge that help to further streamline processes and add features that benefit you, your employees, and your customers. To learn about some of the most popular cloud-based trends that companies are using to leverage sales tools, click here: https://hubs.ly/H0BZcsZ0 #cloud #salestips #UC #contentmanagement #collaboration #SMB #salestools

The Rise of Workstream Collaboration: How COVID-19 is Spurring the New Future of Work We have learned a lot about remote work since the emergence of COVID-19. Most businesses didn’t have contingency plans for immediate and mandatory work at home, and many employees had neither the equipment nor digital dexterity to easily pivot to do so. In a recent survey conducted by our partner, Avaya, a third of businesses said their employees were having difficulties adapting to the new ...technology and communications tools available to them. To help businesses better face the reality of the permanent and dramatic impact caused by the pandemic, Workstream Collaboration (WSC) will play a major role. This centralized approach will be driven by several emerging concepts. To find out what they are, please click on the link: https://hubs.ly/H0BTNXb0 #workstreamcollaboration #WSC #collaboration #SMB #UC #remoteworker

Your Network Infrastructure: Choosing the Best Traffic Protocols for Your Company Software-defined wide area network (SD-WAN) and multiprotocol label switching (MPLS) are two pieces of technology that assist companies with building network traffic protocols and network infrastructure. If you’re trying to improve your network, you’re likely wondering which option is right for you. As you look to make a decision, it helps to have a better understanding of what SD-WAN and MPLS a...re. You should also examine our list of SD-WAN and MPLS pros and cons to get a clearer picture of how either piece of technology could help your company. Learn more: https://hubs.ly/H0BMslP0 #MPLS #SD-WAN #networkinfrastructure #networktraffic

The Importance of IVR Testing Interactive voice response (IVR) is changing the way customers and businesses interact, changing business communications for the better. By 2023, the market is expected to reach $5.54 billion. If you’ve ever picked up the phone and talked to a helpful automated voice, then you’re at least somewhat familiar with IVR software. Today’s IVR hardware and software is a far cry from those glitchy, annoying, often reviled systems of the past. But, as the... technology becomes more sophisticated, businesses need to look out for complex issues. This is where IVR testing comes in. Testing is the best way to uncover issues in IVR systems before they can lead to headaches for a potential customer. Learn more: https://hubs.ly/H0BJmbS0 #IVR #InteractiveVoiceResponse #IVRTesting #CustomerService #automatedvoice

Why Your Business Should Be Moving to Cloud Communications Have you migrated to the cloud yet? Businesses of all shapes and sizes are jumping on board with cloud communications fueling an industry that will top $167 billion in investment by 2025. Moving data to the cloud offers myriad benefits including lower costs, greater access, increased flexibility and scalability and an unmatched commitment to security features that keep customer data safe. And, the best news? All of these benefits are accessible to SMBs as well. To find out how cloud-based communications can help offset your IT and onsite management costs while providing more options for your SMB, check out our informative post: https://hubs.ly/H0BsDnG0 #cloud #cloudcommunications #cloudbenefits #cloudmigration #SMB #UC

Download Your Free Copy of HOW TO LOOK LIKE A PROFESSIONAL VIDEOGRAPHER ON CONFERENCE CALLS Even before the recent COVID-19 pandemic caused an increase in the use of video conference tools, meetings via video conferencing were growing in popularity as an excellent way to bring people together across distance or other barriers. If you’re not used to working from home, you might be worried about appearing unprofessional or not knowing how the whole thing works. Click here to d...ownload now: https://hubs.ly/H0Bq3_d0 #videocalls #zoom #videoconference #remoteworker #workfromhome #videotips #SMB

5 Ideal Employee Perks for Your Remote Workforce The number of remote workers has steadily increased over the last decade, but the recent pandemic has put the growth of the remote workforce into overdrive. While this transformation to virtual working has enabled many businesses to remain productive during very difficult times, it has also put a strain on virtual workers. To help combat this stress, many employers want to know how to manage and motivate a remote workforce. One... of the first things employers can do is to revamp their employee benefits offerings to better serve their remote workers. To view the five ideal perks you can offer your remote team today, click here: https://hubs.ly/H0BdWfj0 #remoteworker #workfromhome #SMB #motivation #employeebenefits

Cortana 5 Ways Your Microsoft Teams Assistant Is Ready to Help If you are a dedicated user of Microsoft Teams, like we are at CTI, you probably are always looking for ways to make your Teams environment even more efficient. If you are used to summoning Alexa, Siri, and other virtual assistants to give you a much-needed lift, now, there’s one more name to learn: Cortana. Cortana’s sole purpose is to help make Teams users more effective and productive. You can consider Cortan...a an all-in-one Teams interface. With the help of our partners at SIPPIO, we’ve compiled the five most useful ways to summon Cortana to your beck and call. To find out what they are, click here: https://hubs.ly/H0BdzQH0 #MicrosoftTeams #cortana #virtualassistant #SMB #Teams #tasks

How to Send a Secure Email -- Explained Keeping emails from prying eyes and malicious actors is a top priority for any company. That’s why encrypting emails to protect sensitive information when sending a message or attachment has become so important. This is especially true in these times of increased remote work, as email has only become more of a critical connectivity tool, replacing lengthy in-person meetings and in some cases, phone calls.... As a result of this switch, the contents of emails are growing increasingly sensitive. With the help of email encryption, individuals can avoid the negative effects of phishing, spoofing, and malware that are, unfortunately, often mobilized via email. To view step-by-step instructions on how to send an encrypted email on three popular mail clients, go here: https://hubs.ly/H0B49cy0 #encryption #emailsecurity #cybersecurity #datalossprotection #howtoencryptemail

Today, there are more people working from home and taking video conference calls than ever before. With these new working conditions comes a new set of challenges, including "Zoom fatigue." What is Zoom fatigue? It's the blurring together of the workday with the rest of our lives as both our work and free time have become increasingly digital. It's also the exhaustion that comes from the increased meetings we schedule to stay in touch while apart. How can you overcome video overload? Click on the link to learn some easy steps to cope with Zoom fatigue: https://hubs.ly/H0z_cXV0 #zoom #videoconference #virtualmeeting #SMB #remoteworker #zoomfatigue #UC

Data Loss Prevention Eliminating The Human Error (Watch our WEBINAR-on-Demand) Humans can sometimes be the worst enemy of technology even the most well-meaning of us, who are simply trying to do our work to the company’s high standards.... In a recent webinar titled Data Loss Prevention Eliminating The Human Error, Consolidated Technologies Inc. and Trustifi partnered to review the role employees play in creating vulnerabilities for corporate IT infrastructure. The webinar also covered the importance of a strong cybersecurity strategy to avoid putting employees in the compromising position of having to be the last line of defense against cyber threats. This recording features a live demonstration which illustrates the power of the appropriate cybersecurity platform in vanquishing threats. To watch the webinar-on-demand, click here: https://hubs.ly/H0z-XVS0 #dataloss #cybersecurity #emailencryption #cyberthreats #hackers #phishing

Contact Center Power Moves: How to Transition from On-Premise to Cloud Today, we can get the information we need at the click of a button thanks to cloud technologies. The cloud enables the fast and easy exchange of data. Customers expect this speed from contact centers, too. That’s why transitioning from an on-premise to cloud contact center is crucial. To learn what challenges you can expect in moving to a cloud contact center, and how to overcome those obstacles, follow th...is link: https://hubs.ly/H0zSS9F0 #contactcenter #workfromhome #cloud #CCaaS #cloudcommunications #callcenter

5 Tips to Help Your Remote Contact Center Specialists Work From Anywhere Businesses are increasingly hiring remote employees and contact center specialists who can work from anywhere. Not only are employees demanding more mobility and flexibility, but employers are also reaping the benefits including lower overhead costs and higher levels of employee productivity and retention of employing remote call center agents. Implementing remote call centers can give businesses a c...ompetitive advantage. We have composed a list of five tips to help your remote contact center specialists successfully work from home while keeping your company’s sensitive data secure. Learn more here: https://hubs.ly/H0zPrJ10 #contactcenter #remoteworker #cloud #CCaaS #callcenteragent #workfromhome

How to Protect Against Online Threats While Working From Home As a result of the COVID-19 pandemic, many companies are choosing to continue to let their employees work from home (WFH). Many companies also have a bring your own device (BYOD) policy, meaning that employees are using their own mobile devices and laptops to work. Both WFH and BYOD are helping many companies stay productive in these times, but they are also create cybersecurity challenges unique to the work-from-h...ome environment. In order to protect your company, it’s important to be aware of the main threats to home-based employees during COVID-19. After becoming more familiar with the threats, it’s crucial you also know how your business can protect data and staff, as well as how your staff can protect themselves by following the proper cybersecurity protocols. To learn how your company can secure your work-from-home employees, follow this link: https://hubs.ly/H0zJv-40 #remoteworker #datasecurity #cybersecurity #SMB #workfromhome #BYOD