Pearson Training & Consulting

¡Los fundamentos de la capacitación en línea de servicio al cliente en español ya está aquí! Llámenos al 646 331-8955 o envíe un correo electrónico a [email protected] para obtener más información. The fundamentals of customer service online training in Spanish is here! Please give us a call at 646 331-8955 or email [email protected] to learn more.

All the best to Edwin and Christian Guitierrez on the grand opening of their new Compare Foods supermarket in Patchogue, NY. You guys clearly understand that competitive pricing alone will not be enough to grow your customer base long term, but the level and consistency of customer service that is strategically delivered will be what truly defines your business. Pearson Training and Consulting has now trained your team in the fundamentals of customer service, but their training really begins through applying what they have learned during customer contact. Full speed ahead.

Customers are the lifeblood of any business. Unfortunately, this very basic concept is lost on many employees and even owners. Just observe how customers are often treated as unimportant.

Many employees are turning customers away with their body language. And the unsettling part is they are not aware. Did you know that the tone in your voice is nonverbal? Yes, it is. You perhaps are familiar with the old adage, it's not what you say, but how you say it. The tone can convey sincerity or indifference.

Want to grow your business? Make sure each employee is professionally trained in customer service. Let's be honest, you are not selling products and services customers are unable to find elsewhere. The delivery of customer service that exceeds customers' expectations is how you separate yourself from the crowd. Please give me a call at 646 331-8955 or email [email protected]. I will conduct a cost free assessment and design a training program tailored to your specific needs.

On Monday, October 30 in Patchogue, NY to deliver customer service training to 30-40 employees to launch the opening of a new Compare Foods supermarket. Much thanks to Edwin Gutierrez, Jenny Jorge, and Carlos Collado. Dennis Pearson... [email protected] www.dennispearsontraining.com See more

"A smile is the universal welcome." -Max Eastman

Coming this fall our online training will be offered in Spanish. [email protected] www.dennispearsontraining.com Facebook.com/dennispearsontraining ... https://dennispearsontraining.digitalchalk.com See more

Pearson Training & Consulting's promo video has arrived. Thanks for all your feeback.

Customers do not buy strictly for rational reasons; it is much more important to engage customers on an emotional level.

"Good customer service costs less than bad customer service." -Sally Gronow, Customer Manager Welsh Water

The customer you cultivate today is the generation you will harvest tomorrow. Pearson Training & Consulting's online customer service training teaches customer service fundamentals based on years of research and data that is applicable to all business types. The financial investment is negligible, yet the return is huge! Please, contact us today to learn more: 646 331-8955 / [email protected]... www.dennispearsontraining.com Facebook.com/dennispearsontraining See more

Always keep in mind the old adage: Customers remember the service a lot longer than they remember the price. -Lauren Freedman Pearson Training & Consulting's online customer service training teaches customer service fundamentals based on years of research and data that is applicable to all business types. The financial investment is negligible, yet the return is huge!... Please, contact us today to learn more: 646 331-8955 / [email protected] www.dennispearsontraining.com Facebook.com/dennispearsontraining