Flow

Gauge your overall customer experience, using NPS survey today.

"With Flow we've been able to turn 25% of detractors into happy customers."

Every SaaS company should be using a series of survey types to collect feedback from users at each step of the journey. One of the surveys you should be taking advantage of is Net Promoter Score (NPS) to create the perfect level of customer feedback in your product and understand what is happening on micro and macro levels.

With so many people spending the majority of their time at home and avoiding physical interaction, how do you reach customers under this new paradigm? #getfeedback #survey #customersatisfaction... #customersuccess See more

How to Find out What People Want & Need in a Product: Run a usability test. Get Feedback. Connect the "why" with the "how." ... #customersatisfaction #customersuccess