The Village Townhomes

We’ve always known that the staff at Leisure Care communities are incredible. They are hard-working, compassionate, and dedicated to their residents, the families of residents, and to their local communities. In light of their amazing work, we have decided to create a national day to celebrate them! Join us in celebrating them on National Leisure Care Day, May 7, 2020!

Dear Residents, Family Members, and Staff, So much of our communication these past several weeks has been specific to actions taken in our community to implement and maintain protocols that mitigate and minimize the spread of COVID-19 while being prepared to respond to positive cases. We will, of course, continue to keep you informed and updated as to the status of our community as it relates to this pandemic. In this letter, however, we’d like to highlight our amazing nurses... and team of caregivers. Next week is National Nurses Week. Across the country, celebrations will be underway to express our appreciation to them and their commitment to their chosen profession. This year more than ever, we have been reminded as to the essential and immensely valued role each one plays. They, along with their teams, are the caregivers, communicators, and resident advocates who deliver care and comfort to our residents, and sometimes the rest of us too. They are the hand-holders, the voice-of-reason, the 3 a.m. vitals-checkers, and more. They are an around-the-clock calming voice with a familiar face filled with compassion. They handle the unpredictability of their jobs with grace, agility, and professionalism. Especially in these times. Our nurses possess a strength of character and depth of knowledge that enables them to navigate rough waters, be it an accustomed medical emergency or the COVID-19 crisis. It’s been said that Nursing is a passion for those filled with compassion, and our team defines that! There are two very small words that we have said a good deal of late, with resounding and unending appreciation; Thank you! Thank you for your kindness, dedication, and healing touch. Thank you for always putting our residents first no matter how demanding your day. We thank you for providing an empathetic ear and compassionate hand when life-changing circumstances arise. Thank you for being on the front lines of care. You are without question, essential to us all. You are the Florence Nightingales of this generation! We couldn’t, and wouldn’t want to, do this without our nurses and caregivers. Please join me in celebrating each one of them for who they are and what they do every day! Thank you, Diane Umayam, Corporate Health Services Director

Dear Residents, Family Members, and Staff, Over these past several weeks, we have learned a great deal about the COVID-19 pandemic and how it continues to impact each us in a variety of ways. Through all of this, we are encouraged by our teams, residents, and communities that have come together and formed stronger bonds than we could have imagined. As the days and weeks go by, letters that are positive, encouraging, and heartfelt continue to pour in. We are inspired and thank...ful for your unwavering support as it has provided more fuel and energy to get to the finish line. And, each day, we are closer to getting there, and we will make it! As we have communicated previously, we are in a heightened infection control protocol. This is based on known and accepted infection control measures, CDC guidelines, and best practices. In addition to the protocols that are in place (and will remain in place for as long as necessary), we also implemented COVID-19 testing for residents and staff, along with a process of notification of results while taking action on behalf of our residents and team members. The use of Personal Protective Equipment (PPE), particularly masks, is now a familiar sight in our community and across the country. Wearing a mask throughout the day contributes significantly to everyone’s well-being. We are working on plans to re-open parts of the community when the time comes to be able to do this safely. This will be in conjunction with state mandates, CDC, and DOH guidelines. Please know that we will be ready to announce what this looks like when the time is right. This will be a phased-in approach rather than opening everything up all at once. We have a fantastic team that is here for you, and we’ve found ourselves connected like never before. Your comments, questions, and suggestions are appreciated and valued. You may contact us by calling our dedicated COVID-19 phone number at 206-436-7765.

Dear Residents, Family Members, and Staff, We hope that this letter finds you seeing some light at the end of the tunnel. We are encouraged by the global signs that this pandemic is starting to slow in many areas. Wuhan, China has begun to open its city back up, and in many parts of Europe, the number of new cases is declining, as it is on the West Coast of the US. We know that we are not out of the woods yet, but we are cautiously optimistic. Through it all, we are inspired ...by the resiliency, partnership, and alignment of our residents, our team, our family members, and the community-at-large. At this point, we’ve begun to reimagine, and start planning, for re-opening parts of the community. You can count on the fact that we’ll be ready with innovative and fun activities, chef-inspired food / beverage service, and guest services that build upon these past weeks, while also staying true to who we are and all that we stand for; a true community that is unified and committed to doing the right thing every day! As we look back on this past week, we want to mention that our decision to heighten our protocols was based on information from the Centers for Disease Control and Prevention (CDC) indicating that non-symptomatic individuals may spread the virus. In an effort to keep everyone as healthy as possible, those procedures, as communicated last week, will need to remain in place. You have made accommodations in your role as either a resident, family member, or team member. Thank you for all that you are doing! We will continue to work closely together to provide meals, care, and services for residents, in an environment of limiting resident movement throughout the community and wearing personal protective equipment (PPE), while maintaining the now-familiar social distancing practices. As mentioned earlier, we look forward to sharing details of how we will start to get back to the operations that you have come to expect from us. These will come in future updates. In the meantime, as always, if you have questions or suggestions, please call our dedicated COVID-19 phone number at 206-436-7765. Thanks, Ryan Rasar, COO

Dear Residents, Family Members, and Staff, Throughout the Coronavirus pandemic, every decision and every action has been undertaken with the well-being of our residents, families, and staff in mind. We continue to consult with both the CDC and local Departments of Health for their recommendations. In previous communication, we’ve expressed that we will continue to revise our protocols and procedures as we learn more about the COVID-19 virus. Because there is information indic...ating that non-symptomatic individuals may spread the virus, we have chosen to apply the most stringent of COVID-19 protections in our communities for the safety and well-being of all. Most of the previously-communicated protocols remain in place. However, we are now also taking the following actions: No visitors unless medically necessary. All residents are asked to remain in their apartments. All staff shall wear masks at all times. Residents are to wear masks (as able) when opening the door to caregivers and other staff who are delivering food, activities, or providing housekeeping services. Precautions specific to our Opal Memory Care Residents are also in place, including that only authorized staff are to be in the neighborhood. COVID-19 testing shall be conducted for identified residents and staff as available and ordered. Daily vitals will be taken as indicated. Housekeeping services are limited to trash pick-up, sanitation, bathroom cleaning, and changing sheets. Maintenance is limited to emergency maintenance only. These protocols will remain in place until further notice. Please know that a great deal of thought and consideration went into making this decision. We know that the circumstances of quarantine are tough, but we've come too far to let our guard down now. Our team is closer and stronger than ever, and we want you to know that we are here for you as we continue to adjust as needed based on the challenges presented by the current circumstances. We couldn’t be prouder to be a part of the Leisure Care family right now. Thanks for being with us on this journey. Ryan Rasar, COO

Fun and fitness intersected during our February Fitness Challenge as Leisure Care communities across the country came together from February 1 February 29 for our 6th Annual February Fitness Frenzy. Learn more:

Dear Residents, Families, and Staff, Let this update begin with a huge ‘thank you’ along with a virtual hug! Thank you for your great attitude, willingness to do your part, and assistance in controlling the spread of the virus that all of us are so focused on. We truly are in this together and we cannot do this without you, so again, thank you! We continue to stay focused on the well-being of our residents and staff. In previous correspondence, we’ve shared with you the effor...ts underway specific to our infection control practices, updated activity programs, and food services. All of which has been taken out of an abundance of caution in an effort to keep everyone as healthy as possible. Please be assured that all of the previously communicated procedures are, and will, remain in place until we are in a position to make adjustments to our operations. Those efforts have been undertaken tirelessly by our teams who are committed to our residents, family members, teammates, colleagues, and loved ones that extend into the larger community. We also want you to know that this week we have implemented enhanced leave and reward benefits to eligible staff in an effort to accommodate their needs. Our staff has consistently gone above and beyond and we want to make sure we do what we can to take care of them and their families. In this period of self-isolation and social distancing, which has become part of all of our daily routines, resident engagement and interactions are more important than ever. Thus, there have been a number of creative and fun events undertaken along with the activities at our communities. There are inspiring examples of hallway bingo games played from apartment doors, PrimeFit hallway fitness, whiteboard messages photographed and sent to families and loved-ones, door-to-door happy hour carts, and families connecting on video calls. Throughout this, everything has been and will continue to be done with the express purpose of caring for our residents and each other. That will never change. In some ways, the events this past month have brought us closer together and made us appreciate things in our lives that perhaps some of us had taken for granted. We can promise you that we will stay focused on what matters most people! As always, please don’t hesitate to contact your GM if you have questions. If you have a positive review to share about your community, please email your feedback to [email protected]. Thanks, Ryan Rasar, COO

I want to acknowledge the tireless work that is being done to support our residents, our employees, and each other during this unprecedented time. As a company, and as a CEO, we have never been faced with a challenge like the one we have today. I cannot begin to describe how proud it makes me to see our Leisure Care family pull together in a time like this. I want to thank our front-line team, who is working day and night to serve our residents. Thank you for your commitment ...and leadership. I recognize how difficult it is to juggle everything right now family, work, and other stressful situations that we’re coping with. I am praying for everyone. I know that we will get through this together and come out stronger in the end. We are continuing to work on various programs to support our employees during this time. The rules and regulations are very fluid right now as the government releases various initiatives. We have a seasoned internal HR task force navigating through all of this new information and will continue to update our employees as things develop. Additionally, we have an inviolable Coronavirus Committee who meet daily to discuss all of our efforts and strategies at the communities. They are great decision-makers, and their efforts are making a daily positive impact. As the COVID-19 pandemic continues to advance, we recognize that many families are experiencing hardships in various degrees. I want to assure you that our team is proactively looking for ways to support our employees, in an effort to mitigate any stressors. We are connected by the pursuit of excellence in the way we live and serve others. Let us make it our primary goal to build a stronger bond through this adversity. My love, respect, and prayers to you all, Dan Madsen CEO

A huge thank you to our employees for their dedication and commitment! You are incredible.

It goes without saying that we are living in an unprecedented and challenging time. With 50 communities in 17 states, like all of you, we have been closely monitoring the new developments that are changing daily and, in some cases, hourly. With that in mind, we are regularly modifying our protocol in alignment with best practices as determined by the CDC and state regulatory bodies, while also seeking alignment with our company values of doing the right thing. With all that i...s going on our priorities have not changed; the health of our residents and employees remains our main focus. At this time we have implemented the following: - All restaurants are closed for dining at all Leisure Care communities. Residents are being served meals in their apartments, and we are using one-time disposable dishes, napkins, and silverware. - No social visits are allowed. Visitors are strictly limited to only those that are medically necessary. - Activities throughout the community are cancelled until further notice. Please note, we will try to get residents out on walks and other very limited activities while respecting the social distancing directives. - Residents are asked to remain in their apartments and to come into common areas only if absolutely necessary. - All residents are encouraged to remain in the community. If someone must go out into the larger community, we ask that they wear a mask and continue to utilize all recommended hygiene practices to ensure public safety. - We continue to screen all medically necessary visitors and staff for wellness according to the policies previously communicated to you and outlined by the CDC. While we are modifying our operations in an effort to keep residents and staff safe, multiple people have reached out to us to express their support for our staff who are working tireless hours. They are the true heroes in this and it means everything to hear the positive feedback in these challenging times. From all of us at Leisure Care, we thank you deeply for taking the time to let us know that you appreciate the efforts of our staff. We also want to thank our incredible residents and family members for your flexibility and willingness to partner with us to keep everyone safe and healthy. We know it’s not easy to make these adjustments and we appreciate it. Lastly, we want to stress our honest commitment to continue to work tirelessly and do everything in our power to provide the best service in the safest manner possible. We appreciate the trust that you have in us and we never take it for granted. Ryan Rasar, COO, Leisure Care

From meal delivery to household products and even grocery shopping, it’s a rare occasion that one absolutely must rush to the store to get an item. Take a closer look at the top delivery services for seniors, how to order from them, and how they can help seniors stay healthy: https://www.leisurecare.com//best-home-delivery-services-/

As we continue to closely monitor the spread of COVID-19 (coronavirus), the health and safety of our residents, families, and team members remains our top priority. At this time, all visits are now restricted in all of our communities. The only approved visits will be to those that are essential in providing resident care and services. - Essential visits include providing care for your family member or delivering medication and supplies. - Immediate family may visit for criti...cal or time-sensitive reasons, which include visits to family members receiving hospice care. - All social in-person visits during this time are suspended until further notice. Please communicate by phone, email, Skype, etc., and do not visit in person unless essential as noted above. Everything we’re doing has one goal; ensuring the health of our residents, families, and team members. https://www.leisurecare.com/communication-plan Thank you, Ryan Rasar, COO

Moving to a senior living community earlier may be better in the long run, especially for active adults. Learn why many seniors are choosing to move to senior living when they want to and not when they need to. https://www.leisurecare.com/r/moving-senior-living-earlier/